System status

01-10-2024

We are seeing that all of our systems are now up and working.
If you are continuing to experience issues, we recommend to restart the terminal and call support.

09.09.2024

We're currently experiencing issues with one of our simcard providers (Sierra), corrective actions have been taken, but we continue to monitor to ensure stability. If you have these issues please switch to WIFI instead.

14.08.2024

We inform you that August 15th is a national holiday, so there will be no payments on that day, they will be made on the next business day.

09.07.2024

Partner scheduled maintenance - expected downtime from 10-11 Wednesday and Thursday.

We use pusher for the following:
Orders (when an order is created and finished)
Kitchen Display Screens app (when a screen is reloaded and a task related to a screen is updated)
Kitchen Management app
Pickup app (when a pickup order is saved)
Printing app (when a print job is created)
Table app (when a table is updated)
When auxiliary screens are reloaded
When terminal setup version is updated

POS:
Updates to product catalogue
Updates to merchant data.
Updates to table orders.
When an order is created and the POS has Delivery enabled.

04.07.2024

We are experiencing slower performance in our POS and Portal system, which could affect the speed of operation. Our team is working diligently on a solution to resolve this situation as soon as possible.

Please restart your terminal If you are continuing to experience issues.

28.06.2024

We are currently experiencing a decrease in the performance of our Sierra SIM cards. If you are affected by this, we recommend switching to Wifi. Please refer to our FAQ for a complete guide based on your handset type.

07.06.2024

Today's payments will be made on the next business day. We apologize for the inconvenience.

28.05.2024

We are currently experiencing that some merchants are getting an error message in the POS saying, "Server error: Payment not sent".

Our POS and API team are looking into why the cause of this.

Work around: Access POS settings > Click 'Sync POS'

29.04.2024

We would like to inform you that, due to the fact that May 1st and 2nd are bank holidays in Spain, it is possible that payments to our customers may be delayed.

We will notify any updates on our Portal and website. We appreciate your understanding in advance.

10.04.2024

The issue has been fixed with the implemented solution.

Developers will continue to monitor traffic, to make sure we don't have any new setbacks.

10.04.2024

We are currently experiencing issues across our systems, making POS clients and Merchant Portal slow or in-accessible.

Problem has been located and we are working on implementing the solution.

22.03.2024

The previous problems with operational disturbances have been solved.

22.03.2024

TELENOR has operational disturbances, which can affect the network on the terminals if they run on SIM cards. Try to get the terminal on WiFi or share data from the phone.

Update 18:30, Feb 07, 2024

We are continuing to see some degradation services for some merchants. We are continuing to implement fixes for the final solution. Next status update will be tomorrow morning at 08:30.

Update 14:30, Feb 07, 2024

We are continuing to see a decrease in speed of our POS. Our developers are still working on identifying the root cause. Next update will be at 18.00

07.02.2024

We are currently seeing a decrease in speed of navigation our POS. Our developers are notified. Next update will happen at 14.30

21.08.2023: The previous problems with missing payouts have been solved.

All payouts have been processed on Friday and should, depending on your bank, be on the account today or tomorrow.

17.08.2023

The problem is identified and all missing payments is expected to arrive on your account, Monday 21 August

Disturbances

There is no current disturbances NO INCIDENTS