Complaints Procedure for Loomis Pay Customers

Should you have any concerns or complaints, we encourage you to reach out to us. Upon receipt of your complaint, we will promptly acknowledge it and assign it for investigation. Our goal is to answer to the complaints within 5 bank days, keeping you informed of the progress along the way.

At Loomis Pay, we are committed to handling complaints fairly, respectfully, and promptly. We treat each complaint with the utmost importance, striving for continuous improvement based on your valuable feedback. 

To raise a complaint, you can email us at csr@loomispay.com. Your satisfaction is our priority, and we are here to assist you. Thank you for choosing Loomis Pay!