Problemet er identificeret, og alle manglende udbetalinger forventes at ankomme på din konto, mandag den 21. august.

17.08.2023

Alle udbetalinger er blevet behandlet fredag og skal, afhængig af din bank, stå 
på kontoen i dag eller i morgen.

21.08.2023: De tidligere problemer med manglende udbetalinger er blevet løst.

Udbetalinger til kunder er forsinket

TDC oplever i øjeblikket problemer med deres netværk
Dette gør at vores simkort desværre ikke virker.
Hvis du oplever problemer anbefaler vi at sætte terminalen på wifi



For E800 wifi opsætning klik here:
https://help.loomispay.com/pay-desk-pro/connect-pay%E2%80%94desk-pro-to-wifi?from_search=119864013

For A920 wifi opsætning, klik her:
https://help.loomispay.com/pay-mobile/connect-pay%E2%80%94mobile-to-wifi?from_search=119864013

8:24

Vi ser forbedringer på vores simkort problem
Vi anbefaler at du prøver at genstarte din terminal og slå Wifi fra
Efter ca 5 min skulle simkortet gerne virke
Hvis mod forventning dette ikke er tilfældet, kontakt os gerne igen.

10:23

Alle simkort virker nu igen og problemet er løst og fundet.
Skulle du mod forventning opleve problemer, kontakt da venligst kundeservice.

June 9th 12:00

June 8th

Unfortunately, Elavon is currently having issues with their outbound connection towards card schemes, this affects all of our custumers. We are currently assessing the issue and doing everything we can to rectify the situation as soon as possible.

Identified 09:30, December 16th

Following our previous communication about a disruptive incident, the situation is now back to normal; e.g, the incident is closed.

Resolved 11:07, December 16th

December 16th

Payment processing: Elavon

Unfortunately, our system is facing a disruptive incident that affects all customers that are using 3G/4G instead of LAN/Wifi. We are currently assessing the issue and doing everything we can to rectify the situation as soon as possible.

Identified 11:31, September 13th

Resolved 11:59, September 13th

September 13th

Point of Sale: 3G/4G issue

Systemstatus

Tjek systemstatus for Loomis—Pay. Vi tager os af dine betalinger, så du kan fokusere på det, der virkelig betyder noget for din virksomhed.

Payment processing

Onboarding

Point of sale

Settlement

Portal

Resolved 16:34, June 29, 2021

Following our previous communication about a disruptive incident affecting XXXXX. We are taking all necessary steps to rectify the situation and to have our technical capacity restored as quickly as possible.

Update 16:34, June 29, 2021

Unfortunately, our system is facing a disruptive incident affecting XXXXX. We are currently assessing the issue and doing everything we can to rectify the situation as soon as possible.

Identified 16:29, June 29, 2021

Portal: Login issues

Resolved 16:29, June 29, 2021

Onboarding issues

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Setup oversigt

Åbningstider: Mandag - Fredag 08:00–16:00.
Akut hjælp uden for vores åbningstid, ring på tlf +45 88 74 81 81.

Åbningstider: Mandag - Fredag 08:00–16:00. Akut hjælp uden for vores åbningstid, ring på tlf +45 88 74 81 81.

Find det perfekte setup, der både kan øge salget og højne effektiviteten.

Systemstatus

Disturbances

Udbetalinger til kunder er forsinket

Past disturbances

December 16th

September 13th